Privacy Policy for muse image

Introduction

Welcome to muse image, an AI image and video generation platform for creating visual assets from prompts, uploads, and account-based workflows. This Privacy Policy explains what information we collect, how we use it, and the safeguards we apply when you use muse image.

Effective Date: 2025-11-29

Information Collection and Use

To operate muse image, we process the following categories of information:

1. Account Information

   • What We Collect: Name, email address, password hash, locale, authentication tokens, and account preferences when you create or access an account.
   • Purpose: To authenticate users, provide dashboards, manage credits and plans, send service notices, and deliver customer support.

2. Creative Generation Data

   • What We Collect: Text prompts, uploaded images, selected generation settings, generated images or videos, job status metadata, and creation history.
   • Purpose: To generate requested assets, display results, support downloads, troubleshoot failed jobs, and help you resume or review previous creations.

3. Usage Analytics

   • What We Collect: Feature usage, button clicks, session timestamps, device type, browser version, referring URLs, approximate location, and performance events.
   • Purpose: To monitor system health, prevent abuse, improve conversion flows, prioritize product improvements, and keep the interface performant.

4. Payment Information

   • What We Collect: Billing name, billing address, transaction IDs, plan selections, credit package purchases, and limited payment metadata. Full card data is processed by our payment providers.
   • Purpose: To provision paid access, issue invoices, handle refunds, detect fraud, and comply with accounting or tax requirements.

5. Cookies and Local Storage

   • What We Collect: Session identifiers, localization preferences, analytics consent states, CSRF tokens, and similar browser storage data.
   • Purpose: To keep you signed in securely, remember preferences, protect forms, and honor consent choices.

6. Support and Communications

   • What We Collect: Messages you send by email, chat, or forms, plus attachments and diagnostic details you voluntarily provide.
   • Purpose: To resolve support requests, investigate bugs, respond to legal requests, and improve the user experience.

Data Storage and Security

We protect personal data with layered safeguards:

• Encryption for data in transit using TLS and cloud-native protections for stored data.
• Role-based access controls to limit who can access account, billing, support, and generated asset data.
• Audit and abuse monitoring for authentication, payment, generation, and administrative workflows.
• Data minimization for temporary generation files where operationally possible.

No internet service can be guaranteed 100% secure. We encourage users to use strong passwords and protect their account credentials.

AI Processing Practices

• Prompts, uploads, and generation settings are processed to create the assets you request.
• We may use operational metadata to debug failures, improve reliability, detect abuse, and measure product performance.
• We do not sell your personal data.
• Unless you explicitly publish or share an asset, we do not use your private generated media as public marketing material.
• You may request account data deletion or export by contacting us.

Information Sharing and Disclosure

We may share limited information in these scenarios:

• Service Providers: Hosting, storage, AI infrastructure, analytics, email delivery, authentication, payment, and fraud-prevention vendors that help operate muse image.
• Legal Compliance: When required by law, regulation, court order, or to protect the rights, safety, and security of muse image, users, or the public.
• Business Transfers: If muse image is involved in a merger, acquisition, financing, or asset sale, we may transfer data as part of that transaction and notify users when required.

Data Retention

• Account data is retained while your account remains active.
• Billing and transaction records are retained as required by accounting, tax, and compliance obligations.
• Generated asset history may remain available in your account unless deleted, expired, or removed under product limits.
• Support records are retained as needed to resolve issues and maintain service records.

You may submit deletion or export requests by emailing privacy@muse-image.online.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, export, correct, or delete personal data.
• Object to or restrict certain processing.
• Withdraw marketing consent.
• Lodge a complaint with your local data protection authority.

We respond to privacy requests according to applicable laws, including GDPR, CCPA/CPRA, and similar privacy regulations where they apply.

Changes to This Policy

We may update this Privacy Policy as muse image adds features, changes vendors, or adjusts legal requirements. Material changes will be communicated through reasonable channels, and the Effective Date will be updated.

Contact Us

Service Provider: muse image

Email: support@muse-image.online

Privacy Contact: privacy@muse-image.online

Website: https://www.muse-image.online

By using muse image, you agree to the practices described in this Privacy Policy.